When your vehicle stops working, the first question is often whether the problem can be handled with roadside assistance or whether the vehicle needs to be towed. The right choice depends on the condition of the vehicle and whether it can be driven safely.
When roadside assistance may be enough
Roadside assistance is designed for common problems that can often be addressed where the vehicle is located. Examples include a dead battery that needs a jump start, an empty fuel tank, a vehicle lockout, or certain tire-related problems. If the vehicle is otherwise in safe operating condition, roadside help may get you moving again without transportation to another location.
When towing is the safer option
Request a tow when driving could create additional damage or put you and other motorists at risk. Warning signs include overheating, major fluid leaks, collision damage, steering or braking problems, severe wheel or suspension damage, or an engine that repeatedly shuts off. A vehicle that cannot be placed in gear or cannot roll normally may also require specialized towing attention.
Information to provide when you call
- Your exact location or nearest landmark
- The vehicle’s make, model, and color
- What happened immediately before the problem
- Whether the vehicle starts, rolls, steers, and brakes
- Your preferred destination if a tow is required
Do not take unnecessary risks
If you smell fuel, see smoke, notice fire, or are stopped in a dangerous traffic position, move yourself and passengers to a safer place when possible and contact emergency services when appropriate. Do not attempt a repair in an unsafe location.
Professional help in Lithonia and Stonecrest
Renew Towing provides 24/7 towing, jump starts, fuel delivery, lockout assistance, and other roadside services throughout Lithonia, Stonecrest, and surrounding counties. See our full service list or contact Renew Towing for help.